Terms and Conditions

Welcome to Allure Events & Co

. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with Allure, you agree to the following terms:

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1. Definitions

1.1 "We," "Us," "Our" refers to Allure Events & Co, a business operating in Gold Coast, Queensland, providing event styling and planning services.

1.2 "Client" refers to the person or entity engaging our services.

1.3 "Services" refers to all products and event-related services offered by Allure, including but not limited to backdrops, shimmer walls, champagne towers, light-up letters and numbers, easels, signage hire, candle styling, catering, grazing tables, and full event planning/styling.

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2. Bookings and Payments

2.1 All bookings require a non-refundable deposit of 20% to secure the date. The deposit will be applied toward the total cost.

2.2 Full payment is required 14 days before the event date unless otherwise agreed in writing.

2.3 Payments can be made via bank transfer.

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3. Cancellations and Refunds

3.1 Deposits are non-refundable under any circumstances.

3.2 Cancellations made 14 days or more before the event will receive a partial refund, excluding the deposit.

3.3 Cancellations within 14 days of the event will not be eligible for a refund.

3.4 Rescheduling may be accommodated at Allure Events & Co’s discretion, subject to availability and additional fees.

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4. Changes to Bookings

4.1 Any changes to bookings must be requested in writing at least 14 days before the event.

4.2 Changes may incur additional fees, depending on the nature of the request.

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5. Liability and Indemnity

5.1 Allure Events & Co is not liable for any damages, loss, or injury caused by third-party vendors or unforeseen circumstances.

5.2 The Client agrees to indemnify Allure Events & Co against all claims, damages, or expenses arising from the use of our services.

5.3 Allure Events & Co is not responsible for any adverse reactions or allergies related to food or grazing tables. It is the Client's responsibility to inform us of any dietary restrictions or allergies at the time of booking.

5.4 Once the event or service setup is completed and Allure Events & Co’s staff have departed, any changes, damages, or incidents that occur are the sole responsibility of the Client. Allure Events & Co is not liable for any issues arising after the setup is finalised.

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6. Equipment and Hire Items

6.1 All hire items remain the property of Allure Events & Co.

6.2 The Client is responsible for any damage or loss to hire items during the event. Replacement or repair costs will be charged to the Client.

6.3 All items must be returned in the condition they were delivered.

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7. Event Conduct

7.1 Allure Events & Co reserves the right to refuse service if the event is deemed unsafe or if conduct by the Client or guests endangers staff or property.

7.2 The Client must ensure all necessary permits and approvals are obtained for the event.

7.3 For outdoor events, the Client is responsible for providing adequate shelter and protection for hired equipment and catering setups in case of adverse weather conditions. Allure Events & Co reserves the right to modify or cancel services if weather conditions pose a risk to safety or the quality of service.

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8. Food and Grazing Tables

8.1 Allure Events & Co provides grazing tables and catering services in compliance with food safety standards.

8.2 Grazing tables must be consumed within two hours of setup to ensure freshness and food safety. Allure Events & Co is not liable for food consumed after this period.

8.3 The Client must provide a clean and suitable area for the grazing table setup. Any additional equipment or furniture required will be charged separately.

8.4 Dietary requirements and allergies must be communicated in writing at least 21 days before the event. Failure to do so may result in limited options for affected guests.

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9. Intellectual Property

9.1 Allure Events & Co retains copyright ownership of all designs, concepts, and photos produced by our team.

9.2 The Client consents to the use of event photos for marketing purposes unless explicitly stated otherwise in writing.

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10. Force Majeure

10.1 Allure Events & Co is not responsible for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.

10.2 In the event of adverse weather conditions, Allure Events & Co will work with the Client to find a suitable solution, which may include rescheduling or modifying services. Additional fees may apply.

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11. Governing Law

11.1 These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts.

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By paying the deposit, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact Allure Events & Co directly.